Politique de remboursement

RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

RETURN ELIGIBILITY

To be eligible for a return, your item must be in the same condition in which you received it, unused, unopened, and in its original packaging.

For hygiene and safety reasons, opened, used, unsealed, or partially used hair care and cosmetic products cannot be returned, except where required by applicable law.

To request a return, please contact us through the contact details provided on our website before sending any product back.

RETURN SHIPPING

Customers are responsible for arranging and paying for return shipping unless the item received is defective, damaged, or incorrect.

Items sent back to us without first requesting a return may not be accepted.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible so we can review the issue and provide an appropriate solution.

NON-RETURNABLE ITEMS

We cannot accept returns for products that have been opened, used, unsealed, altered, or damaged after delivery, except where required by applicable law.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and display the refund.

CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible and the applicable return procedure will apply.

EUROPEAN UNION CUSTOMERS

If you are located in the European Union, you may have additional statutory rights, including the right to withdraw from certain online purchases within 14 days of receiving the goods, subject to applicable legal exceptions. Nothing in this policy limits any mandatory consumer rights available to you under applicable law.